We’re sorry to hear this as we strive to provide the best service to all of our customers. Please feel free to tell us what’s happened and we’ll do everything we can to investigate the issues in order to find a resolution.
Ways to make a complaint
Call our complaints team on: 0330 124 9322.
Write to our Complaints Team at: Energy Direct Ltd, Hub Two, Queens Meadow Business Park Venture Court Hartlepool TS25 5TG.
Our standard lead-time to handle your complaint is approximately 5 working days.
Energy Direct, energydirect.co.uk and "energydirect" are subject to Copyright © 2020 to Energy Direct Ltd with all rights reserved. Energy Direct Ltd is registered in England and Wales, Company Number 09400271. Energy Direct Ltd complies with all (GDPR) Data Protection Act 2018 regulations and we are registered with the ICO, number ZA266349. Trading Address: Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG. You can contact us over email on firstname.lastname@example.org or via telephone on 0330 124 9322.